These Terms and Conditions govern the use of the services provided by Integrated Renewables Limited (“we”, “us”, or “our”) and outline your rights and responsibilities as a customer. By engaging our services, you agree to the following terms.

1. Business Details

Business Name: Integrated Renewables Limited
Company Number: 12673840
VAT Number: 351260824
Registered Address: Belhaven, Long Lane, Derrington, Staffordshire ST18 9LL
Telephone: 01785 282 456
Email: office@integratedrenewables.co.uk

2. Professional Memberships and Certifications

We are accredited and registered with the following bodies:

  • NAPIT (Membership Number: NAP-61888)
    NAPIT Member Listing

  • MCS Certified (Membership Number: 00071615)
    MCS Member Listing

  • RECC – Renewable Energy Consumer Code
    RECC Member Listing

  • TrustMark Registered Trades: Solar PV, Battery Storage, and other renewable technologies (please update with exact trades you are registered for)

3. Insurance

We are fully insured with [Insurance Provider Name] for the services we provide. Our coverage includes:

  • Public Liability Insurance: £[amount]

  • Professional Indemnity Insurance: £[amount]

(Replace placeholders with actual details)

4. Customer Feedback and Complaints Procedure

We value customer feedback and are committed to providing a high standard of service.

Feedback: You can submit feedback at any time by contacting us via phone or email.

Complaints Procedure:

  1. Contact us in the first instance using the contact details provided.

  2. We will acknowledge your complaint within 3 working days.

  3. A full investigation will be carried out and a written response provided within 10 working days.

  4. If the complaint remains unresolved, we will provide you with details of our ADR provider.

5. Alternative Dispute Resolution (ADR)

If a complaint cannot be resolved through our internal process, you may escalate it through our ADR provider:
ADR Provider: [ADR Organisation Name]
Website/Contact: [ADR Website or Contact Info]

(Replace placeholders with actual ADR provider info)

6. Compliance with Laws and Regulations

Integrated Renewables Limited complies with all relevant UK laws and industry regulations, including:

  • Consumer Protection from Unfair Trading Regulations

  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  • The General Data Protection Regulation (GDPR)

  • The TrustMark Code of Conduct (distributed to all staff and available to all customers upon request)

We also register applicable installations on the TrustMark Data Warehouse where required.

7. How We Generate Sales

Sales are generated through:

  • Online enquiries via our website and affiliated platforms

  • Telephone consultations

  • Customer recommendations and referrals

  • TrustMark, NAPIT, and MCS installer search tools

  • Partner networks and trade directories

We maintain accurate records of leads and sales to ensure compliance and transparency.

8. Data Protection and Privacy

We are committed to protecting your personal information and handling it responsibly.

  • All data is collected and stored in line with the UK GDPR and the Data Protection Act 2018.

  • We only collect data necessary to provide our services, such as contact information, property details, and energy usage.

  • Customer data is securely stored and not shared with third parties without your consent, unless required by law or for registration purposes (e.g., MCS/TrustMark).

A full Privacy Policy is available upon request or on our website.

9. Terms of Service and Payment

  • Quotes provided are valid for 30 days unless otherwise stated.

  • A deposit may be required before commencement of works.

  • Final payment is due upon completion of installation and handover.

  • All goods remain the property of Integrated Renewables Limited until full payment is received.

10. Warranties and Guarantees

All installations are covered by manufacturer warranties and workmanship guarantees in accordance with MCS and RECC guidelines. Specific warranty information will be provided with your system documentation.

11. Limitations of Liability

While we take every care in delivering our services, we are not liable for:

  • Delays caused by third parties, supply chain issues, or extreme weather

  • Any loss of income or business interruption due to system performance outside of warranty scope

  • Unauthorised modifications to our installed systems

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising will be subject to the jurisdiction of the English courts.

Last Updated: [14/06/2025]